01
How to submit
Use the designated complaints channel and provide the relevant account, case or transaction reference without sending private cryptographic keys.
02
Workflow
Submission, complaint ID, acknowledgement, review, additional information where required, decision and escalation.
03
Fair handling
Complaints should be assessed according to applicable law, contractual terms, available evidence, technical records and regulatory obligations.
04
External recourse
Where applicable, users may retain rights to consumer mediation, competent authorities, regulators or courts.
Project ownershipMAS FRANCE SAS · France
NĪNUOR is developed and owned by MAS FRANCE SAS. Regulated operating roles will be identified separately where required before activation.